RETURNS & EXCHANGES - FREQUENTLY ASKED QUESTIONS

How long do I have to return an item?

You have 30 days from the date you receive your order to request a return.

How do I start a return?

Simply email us at circlehwesternstore@gmail.com with your order number and the item(s) you'd like to return. We'll review your request and provide instructions on how to proceed.

Who pays for return shipping?

It depends on the reason for the return:

WE PAY (Free Prepaid Label):

• We sent you the wrong item
• We sent you the wrong size
• Your item arrived damaged
• Your item is defective

YOU PAY (Customer Responsibility):

• You changed your mind
• The item doesn't fit as you expected
• You ordered the wrong size or color
• You simply don't want it anymore

💡 TIP: Save on return shipping by visiting our store at 700 Walnut Circle, Wapella, IL for free in-store returns on online purchases!

Can I return items to your store in person?

Yes! Bring your online order to our store at 700 Walnut Circle, Wapella, IL during business hours for an instant refund. No shipping costs required!

What condition do items need to be in?

Items must be:

• Unworn and unused
• With original tags attached
• In original packaging
• Include your receipt or proof of purchase

How long does it take to get my refund?

Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method. You'll receive an email confirmation when your refund is processed.

Can I exchange an item for a different size or color?

If we sent the wrong size: We'll provide a free prepaid label and send the correct size at no charge.

If you ordered the wrong size: We recommend returning the original item (you pay return shipping) and placing a new order for the size or color you want. This ensures you get exactly what you need right away!

What items can't be returned?

• Sale items (marked as final sale)
• Gift cards
• Custom or personalized products
• Personal care items
• Items without original tags

What if my item arrived damaged or defective?

Contact us immediately at circlehwesternstore@gmail.com with photos of the damage or defect. We'll provide a FREE prepaid return label and send a replacement or issue a full refund right away.

I lost my receipt. Can I still return?

Yes! We can look up your order using your email address or order number. Contact us and we'll help!

Do you offer exchanges for store credit?

Yes! If you prefer store credit instead of a refund to your original payment method, let us know when you contact us about your return.

What if I'm outside the 30-day window?

Contact us anyway! While our standard policy is 30 days, we'll work with you on a case-by-case basis. Email us at circlehwesternstore@gmail.com.

Will I get my shipping costs refunded?

Shipping costs are refunded only if the return was due to our error (wrong item, wrong size, damaged, or defective). For preference-based returns, original shipping costs are not refunded.

How do I track my return?

If we provided you with a prepaid return label, you can track your return using the tracking number from your shipping carrier. Once we receive your return, we'll send you an email confirmation.

Still have questions?

Email: circlehwesternstore@gmail.com
Phone: 217.935.6286
Visit us: 700 Walnut Circle, Wapella, IL

We're here to help make your return or exchange as easy as possible!